Technical support

Technical support refers to time spent “hands-on” your web site. It’s time spent adding pages, modifying code, or otherwise doing something that changes your web site. Technical support is when my expertise is most utilized, essentially doing something that you cannot do yourself.

Your monthly fee is mostly for technical support (my time and expertise) which is why it is much higher than a simple hosting fee.

Over time, it is my goal to reduce your need for technical support and enable you to become self-sufficient in the operation of your web site. As your needs for technical support changes, we can also change your monthly fee.

Technical support does not include “talk-time.” The time we spend talking about your needs falls under the category of informal consultation.